dylansh99 0 Posted March 30, 2020 Report Share Posted March 30, 2020 I’m getting the error message “Error reading scenario.xml” and then “Access violation at address 0040CF7D in module ‘PI.exe’. Read of address 00000018.” when clicking on New Game on Version 3.1.1. Any help? I’ve uninstalled and reinstalled with the newest update several times and restarted my ASUS laptop numerous times today and still getting the error message. Really hope to hear back soon. @admin_270 @admin_270 Quote Link to post Share on other sites
vcczar 1,229 Posted March 30, 2020 Report Share Posted March 30, 2020 @admin_270 Quote Link to post Share on other sites
Anthony_270 1,033 Posted March 31, 2020 Report Share Posted March 31, 2020 Find the relevant folders for both the app and the user data. App location by right-clicking app icon and noting path. User data by going into campaign editor and noting path of folder containing campaign. Back up any user designed campaigns in another folder. Uninstall app. Manually delete the app and user data folders noted previously. Reinstall. Quote Link to post Share on other sites
dylansh99 0 Posted April 1, 2020 Author Report Share Posted April 1, 2020 9 hours ago, admin_270 said: Find the relevant folders for both the app and the user data. App location by right-clicking app icon and noting path. User data by going into campaign editor and noting path of folder containing campaign. Back up any user designed campaigns in another folder. Uninstall app. Manually delete the app and user data folders noted previously. Reinstall. UPDATE: Problem has been fixed! Thank you for your help! Quote Link to post Share on other sites
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