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270soft - TheorySpark - 80soft FAQ

1. For questions on Product Activation and Download, click here.

2. For questions on President Forever 2008 + Primaries, click here.

3. For questions on Campaigns Forever, click here.

For the quickest answer to your question, please see the links above. For other questions, please contact us at:

http://270soft.com/contact/

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Product Activation and Download

Q. I just purchased and didn't receive a keycode or download link. Help!

A. If you received an e-mail after purchase, you should have received a keycode in that e-mail. For MyCommerce, it is called a "Regcode," and is about half-way through the e-mail.

Q. I just purchased and didn't receive an e-mail after purchase. Help!

A. There are several possibilities.

1) The e-mail is in your Junk-Mail of Spam Folder. Check your Junk-Mail or Spam folder to see if that is the case.

2) The e-mail address you purchased with was incorrect. Try an automatic product link request here. If your e-mail address is not found when you submit the request, it probably means that you entered it incorrectly during purchase. Send us an e-mail here describing your problem, and we will fix the situation.

3) If neither of these steps solve the problem, it probably means that the e-mail was blocked by your server or e-mail client. If that is the case, please send us an e-mail here saying that you have not received an e-mail after purchase, with an alternate e-mail address that we can respond to and a phone number.

Q. The program won't accept my keycode. Ugh!

A. Make sure you are entering the keycode correctly. The 0's are all zeroes. A simple way to make sure you enter it correctly is to copy each section of the keycode (not including the '-'s), and then paste it into the keycode window.

Q. How do I re-enter my keycode when I’m told I have entered an invalid keycode?

A. Your product will automatically ask you to re-enter your keycode the next time you run your product. To ensure that you enter the keycode correctly, it is recommended that you copy and paste the keycode into your product to avoid any mistakes. To do this, select the first six letters of your keycode and copy and paste them into the first box of the keycode screen. Then select the second six letters and copy them to the second box, and so forth.

If you were not asked to re-enter your keycode and continue receiving the invalid keycode message, please contact us.

Q. I need a new download link. Where can I get one?

A. We have implemented an automatic download request to allow customers to quickly and easily get their keycode and download links for most products without having to wait for 270soft to manually send this information to you. This service is located at http://270soft.com/request-product-links-and-keycodes/. Simply enter in the requested information and click the “Submit Request” button. Your information will be emailed to you within several minutes.

Q. I requested a new link, but never received an email.

A. 270soft has been experiencing problems with emails being sent to customers’ Junk Mail folders. Please ensure that the email did not get moved to your Junk Mail. If you still cannot find the email, please email us and provide us with an alternate email address to send this information to.

Q. Why do I need to activate?

A. The purpose of the Activation system implemented by 270soft is to validate the authenticity of your product.

Q. Do I always have to have an Internet connection when playing your products?

A. No.

Q. I've uninstalled my product and Vista won't let me delete the folder.

A. What Windows Vista has done is separate the user from the administrator and thereby not allowing basic users to delete files from windows folder like Program Files. You will need to log into your computer with a user who has administrative rights to delete those files. Please see Microsoft’s article on the new security system:
http://technet2.microsoft.com/WindowsVista...3.mspx?mfr=true

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